Revive Physio Care

Effective Date: May 2026

At Revive Physio Care, we are committed to protecting the privacy, confidentiality, accuracy, and security of your personal and personal health information in accordance with:

• Ontario’s Personal Health Information Protection Act, 2004 (PHIPA)
• Standards of the College of Physiotherapists of Ontario
• Applicable Ontario privacy and health record legislation
• Professional standards governing regulated health professionals in Ontario

This Privacy Policy explains how Revive Physio Care collects, uses, stores, protects, and discloses your information while providing physiotherapy and related healthcare services.

1. Our Commitment to Privacy

Revive Physio Care recognizes that all personal health information is confidential. We take reasonable administrative, physical, and technical safeguards to protect your information against:

• Unauthorized access
• Theft
• Loss
• Disclosure
• Modification
• Copying
• Misuse

All clinicians, contractors, students, administrative staff, and agents associated with Revive Physio Care are required to comply with PHIPA confidentiality obligations and clinic privacy procedures.

2. Health Information Custodian (HIC)

Under PHIPA, Revive Physio Care and its regulated healthcare professionals act as a Health Information Custodian (HIC) responsible for the custody and control of your personal health information.

Questions regarding privacy practices may be directed to:

Revive Physio Care
Belleville, Ontario
Email: info@revivephysiocare.com
Phone: 613 210 1020

3. What Information We Collect

We may collect the following information when providing healthcare services:

Personal Information

• Full name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact information
• Health card number (where applicable)

Personal Health Information

• Medical history
• Health conditions
• Medications
• Diagnostic imaging reports
• Physician referrals
• Assessment findings
• Treatment notes
• Progress reports
• Functional abilities
• Billing and insurance information
• Payment records

This information is collected directly from you or, with consent, from healthcare providers, insurers, caregivers, or authorized representatives.

4. Why We Collect Your Information

Your information is collected for purposes including:

• Providing safe and effective healthcare
• Assessment and treatment planning
• Communication with your healthcare providers
• Appointment scheduling and reminders
• Billing and insurance claims
• Legal and regulatory requirements
• Quality assurance and clinic operations
• Documentation required by regulatory colleges and insurers

We collect only the information reasonably necessary for these purposes.

5. Consent

Under PHIPA, consent may be express or implied depending on the circumstances.

By receiving services at Revive Physio Care, you consent to the collection, use, and disclosure of your information for healthcare purposes within your circle of care unless you specifically restrict consent.

You may:

• Withdraw consent at any time (subject to legal limitations)
• Request limitations on disclosure
• Refuse certain information sharing

Restrictions may affect our ability to provide care.

6. How Your Information May Be Shared

Your information may be shared with:

• Physicians and healthcare providers involved in your care
• Insurers or third-party payers
• WSIB, auto insurers, or legal representatives where authorized
• Regulatory colleges when legally required
• Laboratories or diagnostic facilities
• Electronic medical record providers acting as PHIPA agents
• Authorized clinic staff involved in administration or billing

We do not sell personal information.

Information is disclosed only:

• With consent
• As required by law
• Where permitted under PHIPA

7. Electronic Records & Technology

Revive Physio Care may use electronic medical records (EMRs), cloud-based practice management systems, secure email, encrypted fax, and other digital technologies to manage patient information.

Reasonable safeguards include:

• Password-protected systems
• Role-based access
• Encryption where appropriate
• Secure backup systems
• Audit logging
• Secure destruction procedures
• Staff privacy training

While every effort is made to secure digital communication, electronic transmission carries some inherent risk.

8. Email, SMS & Virtual Care Communication

With your consent, Revive Physio Care may communicate using:

• Email
• SMS/text messaging
• Telephone
• Video conferencing platforms

These communications may include:

• Appointment reminders
• Follow-up information
• Exercise programs
• Administrative communication

You acknowledge that electronic communication may carry privacy risks despite reasonable safeguards.

You may withdraw consent for electronic communication at any time.

9. Photography, Video & Recording

Photos, videos, or recordings used for:

• Clinical documentation
• Movement analysis
• Rehabilitation tracking
• Educational purposes
• Marketing or social media

will only be collected or used with appropriate consent.

Separate written consent will be obtained before identifiable information is used for marketing, testimonials, or educational publication.

10. Access to Your Records

You have the right to:

• Access your personal health records
• Request copies
• Request corrections of inaccurate information

Requests should be submitted in writing to the clinic Privacy Officer.

Reasonable administrative fees may apply where permitted by law.

11. Record Retention

Revive Physio Care maintains records in accordance with Ontario professional standards.

Patient records are retained for:

• Minimum 10 years from the date of last patient contact; or
• For minors, 10 years after the patient reaches age 18

after which records may be securely destroyed.

12. Privacy Breaches

A privacy breach includes unauthorized access, use, disclosure, theft, or loss of personal health information.

If a breach occurs, Revive Physio Care will:

• Investigate promptly
• Contain the breach
• Notify affected individuals where required
• Document corrective actions
• Report to regulatory authorities where legally necessary

13. Website & Online Privacy

Our website may collect limited non-identifiable information such as:

• Browser type
• Device information
• Website usage statistics
• Cookies

This information is used to improve website functionality and user experience.

Our website may contain links to third-party platforms. Revive Physio Care is not responsible for the privacy practices of external websites.

14. Social Media

Revive Physio Care maintains professional social media platforms for educational and informational purposes.

Patients are advised:

• Not to share personal health information through public social media channels
• That interacting publicly with clinic content may identify you publicly

No patient information will be shared online without explicit consent.

15. Staff & Contractor Confidentiality

All employees, regulated professionals, students, contractors, and volunteers associated with Revive Physio Care must:

• Sign confidentiality agreements
• Follow PHIPA requirements
• Complete privacy training
• Access only information necessary to perform their duties

Unauthorized access to records may result in disciplinary action and reporting obligations.

16. Withdrawal of Consent

You may withdraw consent for certain uses or disclosures of your information by contacting the clinic in writing.

However, withdrawal of consent may:

• Limit our ability to provide treatment
• Affect insurance processing
• Affect coordination with healthcare providers

17. Questions or Complaints

If you have concerns regarding your privacy or personal health information, please contact our Privacy Officer.

If concerns are not resolved, you may contact:

Information and Privacy Commissioner of Ontario

Information and Privacy Commissioner of Ontario

18. Policy Updates

This Privacy Policy may be updated periodically to reflect:

• Legislative changes
• Regulatory updates
• Technology changes
• Clinic operational changes

The most current version will always be available through Revive Physio Care.

References

This policy is based on guidance and standards from:

• College of Physiotherapists of Ontario
• Personal Health Information Protection Act (PHIPA)
• Information and Privacy Commissioner of Ontario